All Systems Operational
General availability Operational
Services Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
Partners Operational
Rushfiles Operational
SiteLock Operational
Search Engine Optimizer Operational
Google Ads Operational
Uberall Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 2, 2021
Resolved - website access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Aug 2, 14:16 CEST
Update - We are continuing to investigate this issue.
Aug 2, 14:14 CEST
Investigating - We are currently experiencing issues with accessing some websites, causing errors when trying to load the page. It is affecting some customers.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 14:00 CEST.
Aug 2, 13:25 CEST
Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021
Resolved - Database access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Jul 24, 01:57 CEST
Update - Our Engineering team is still working on resolving the database issue as soon as possible.

Next update no later than 24:00 CET.
Jul 23, 23:17 CEST
Identified - Our Engineering team is still working on resolving the issue as soon as possible.

Next update no later than 23:00 CET
Jul 23, 21:59 CEST
Investigating - Our Engineering team is still working on resolving the issue as soon as possible.

Next update no later than 22:00 CEST
Jul 23, 20:02 CEST
Identified - Our Engineering team is still working on resolving the database issue as soon as possible.

Next update no later than 20:00 CET.
Jul 23, 18:58 CEST
Update - Our Engineering team is still working on resolving the database issue as soon as possible.

Next update no later than 19:00 CET.
Jul 23, 17:54 CEST
Investigating - We are currently experiencing issues with website access, causing database error connection, affecting some customers.

As a result the following services might not be available: Connection to MySQL database, Access of phpMyAdmin inside the Control Panel.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 18:00 CET.
Jul 23, 17:05 CEST
Jul 23, 2021
Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021
Resolved - Database connection and website access has now been fully restored, and all systems are working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Jul 15, 14:31 CEST
Update - Most customers regained access to their database. But performance will still be degraded for next few hours.
Database connections error should be mostly gone though and we have a solution to get the performance back to normal. While rolling out the solution over the next few hours customers might experience a short downtime.
Jul 15, 11:03 CEST
Monitoring - We are now starting to see improvements and some customers have already regained access to their database. But performance will be degraded for next few hours.

Next update no later than 11:00 CEST
Jul 15, 09:08 CEST
Update - Our Engineering team is still working on resolving the issue as soon as possible.

Next update no later than 11:00 CEST
Jul 15, 09:00 CEST
Update - Our Engineering team is still working on resolving the issue.

Next update no later than 09:00 am CEST.
Jul 15, 07:33 CEST
Identified - Our Engineering team is still working on resolving the database connection issue as soon as possible.

Next update no later than 07:30 [CET/EST].
Jul 15, 06:32 CEST
Investigating - We are currently experiencing issues with website access, causing [database error connection], affecting some customers.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue.
Jul 15, 05:51 CEST
Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.

Jul 9, 2021

No incidents reported.

Jul 8, 2021

No incidents reported.

Jul 7, 2021

No incidents reported.

Jul 6, 2021

No incidents reported.

Jul 5, 2021

No incidents reported.

Jul 4, 2021

No incidents reported.

Jul 3, 2021

No incidents reported.