All Systems Operational
General availability Operational
Services Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
Partners Operational
Rushfiles Operational
SiteLock Operational
Search Engine Optimizer Operational
Google Ads Operational
Uberall Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 18, 2021

No incidents reported today.

Jun 17, 2021

No incidents reported.

Jun 16, 2021
Completed - The scheduled maintenance has been completed.
Jun 16, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 08:01 CEST
Scheduled - Some users may experience brief disruptions to our services during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Jun 11, 19:09 CEST
Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021
Resolved - one.com website should now be fully available again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Jun 7, 14:01 CEST
Update - We are continuing to investigate this issue.
Jun 7, 14:00 CEST
Investigating - We are currently experiencing issues with one.com website making it occasionally unavailable or very slow.

Our Engineering team is doing all they can to get it back to normal as soon as possible.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 14:00 CEST.
Jun 7, 13:44 CEST
Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021
Resolved - We no longer see this phising attack to be ongoing.
Jun 3, 12:09 CEST
Monitoring - Unfortunately there is a phishing email being sent on behalf of one.com. The subject of the email is ‘Pending Emails for (your e-mail address)!‘. The mails are sent from no-reply@outlook.com.

How do I recognize the phishing email?
The email states that due to IMAP and POP settings error on your email, messages were delayed and you are asked to click on a button to log on to your personal one.com web portal to recover your delayed messages.

Urgent advice
We strongly advise you not to click on a link in the e-mail and to delete the e-mail immediately from your mailbox. Did you click on a link and enter the password? Change that password for all accounts where you use this password. In addition, it is wise to scan your computer for viruses.

How do I recognize email from one.com?
- E-mails from one.com can be recognized by the e-mail address from which the mail comes. We only send emails with email addresses that end in ‘@one.com’.
Jun 2, 12:04 CEST
Jun 2, 2021
Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.

May 29, 2021

No incidents reported.

May 28, 2021

No incidents reported.

May 27, 2021

No incidents reported.

May 26, 2021
Resolved - All services has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
May 26, 10:00 CEST
Investigating - We are currently experiencing issues with our services in control panel and mail which might make some services missing in the control panel and accessibility to webmail might be limited.


Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 10:00 am CEST
May 26, 09:46 CEST
May 25, 2021

No incidents reported.

May 24, 2021

No incidents reported.

May 23, 2021

No incidents reported.

May 22, 2021

No incidents reported.

May 21, 2021

No incidents reported.

May 20, 2021
Resolved - The one.com website is now accessible again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
May 20, 03:20 CEST
Identified - Our Engineering team is still working on resolving the issue as soon as possible.
May 20, 03:06 CEST
Investigating - We are currently experiencing issues with the website one.com, causing it to be inaccessible.

Services affected: Control Panel, Filemanager, Domain search, and purchase.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 3:30am CET.
May 20, 02:36 CEST
May 19, 2021

No incidents reported.