Resolved -
The Live Chat issue has been resolved and the service is now back and available to all.
Sep 3, 08:51 CEST
Monitoring -
The Live Chat issue should be resolved now. We are monitoring the situation for any more issues.
Next update no later than 10:00 [CET/EST].
Sep 3, 08:03 CEST
Identified -
Our Engineering team has identified the Live Chat issue and steps are being taken to resolve it. For now, you may send your concerns and inquiries through email using our contact form at the bottom of our help center page or through the link:
https://help.one.com/hc/en-us/requests/newNext update no later than 08:00 [CET/EST].
Sep 3, 06:53 CEST
Update -
Our Engineering team is still working on resolving the Live Chat issue as soon as possible. For now, you may send your concerns and inquiries through email using our contact form at the bottom of our help centre page or through link:
https://help.one.com/hc/en-us/requests/newNext update no later than 06:50 [CET/EST].
Sep 3, 05:48 CEST
Update -
Our Engineering team is still working on resolving the Live Chat issue as soon as possible. For now, you may send your concerns and inquiries through email using our contact form at the bottom of our help centre page or through link:
https://help.one.com/hc/en-us/requests/newNext update no later than 05:50 [CET/EST].
Sep 3, 04:54 CEST
Update -
Our Engineering team is still working on resolving the Live Chat issue as soon as possible. For now, you may send your concerns and inquiries through email using our contact form at the bottom of our help centre page or through link:
https://help.one.com/hc/en-us/requests/newNext update no later than 04:50 [CET/EST].
Sep 3, 03:53 CEST
Update -
Our Engineering team is still working on resolving the Live Chat issue as soon as possible. For now, you may send your concerns and inquiries through email using our contact form at the bottom of our help centre page or through link:
https://help.one.com/hc/en-us/requests/newNext update no later than 03:50 [CET/EST].
Sep 3, 02:49 CEST
Investigating -
We are currently experiencing issues with our live chat option on our website.
Our Engineering team is doing all they can to get the issue resolve as soon as possible. For now, you may send your concerns and inquiries through email using our contact form at the bottom of our help centre page or through link:
https://help.one.com/hc/en-us/requests/newWe will keep you updated on the progress and resolution of this issue, first update will be no later than 02:50 [CET/EST].
Sep 3, 01:53 CEST
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