Investigating - Due to a recent configuration change by Microsoft certain operations — such as password resets and renewals — are temporarily unavailable for some of our Office 365 Plus subscriptions. We are actively working to resolve this issue and restore full functionality as soon as possible.
Nov 05, 2024 - 08:25 CET
General availability Operational
Services Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
Partners Degraded Performance
Microsoft Exchange Degraded Performance
Rushfiles Operational
SiteLock Operational
Search Engine Optimizer Operational
Google Ads Operational
Uberall Operational
OpenAI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance on MySQL Nov 7, 2024 07:00-10:00 CET
A maintenance window has been scheduled for MySQL servers, on November 7th from 07:00 to 10:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.

Posted on Nov 06, 2024 - 10:59 CET
Past Incidents
Nov 6, 2024
Completed - The scheduled maintenance has been completed.
Nov 6, 10:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 CET
Scheduled - A maintenance window has been scheduled for MySQL servers, on November 6th from 07:00 to 10:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.

Nov 5, 12:35 CET
Nov 5, 2024

Unresolved incident: Issues with Office 365 Plus subscriptions.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024
Resolved - [service] access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

Oct 24, 20:21 CEST
Investigating - We are currently experiencing issues with our Webmail, causing 504 error messages when you access it.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No email will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 20:30 CEST

Oct 24, 19:59 CEST
Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Completed - The scheduled maintenance has been completed.
Oct 8, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:00 CEST
Scheduled - A maintenance window has been scheduled for MySQL servers, on October 8th from 08:00 to 09:00 CEST.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.

Oct 7, 12:55 CEST
Oct 7, 2024
Resolved - Access to the various webapps has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

Oct 7, 14:34 CEST
Monitoring - A fix has been implemented. And we are starting to see traffic to everything again. We are keeping an eye on everything for now, to see if any other issues pop up.
Oct 7, 14:26 CEST
Identified - We have identified the issue, and are working on a fix for this.
Oct 7, 14:00 CEST
Update - We are now seeing issues with Filemanager, Websitebuilder and other apps.
We will keep you updated here, once we have any news

Oct 7, 13:37 CEST
Investigating - We are currently experiencing issues with webmail, causing errors after login, affecting some customers.

Please note that this will not impact the ability to receive mail, while this is ongoing.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue.

Oct 7, 13:20 CEST