Mailsend Issue
Identified - We have identified a solution to the issue causing some emails sent to Outlook, Hotmail, Live and MSN addresses to bounce.
We are currently deploying the fix. This process is expected to take a few hours to roll out to all affected customers, so email delivery may not return to normal immediately. We will update this page as soon as the deployment is complete.

We sincerely apologies for the inconvenience and appreciate your patience while we work to restore normal email delivery.
Nov 08, 2026 - 15:35 CET
Investigating - We are currently experiencing issues causing mails sent to Outlook, Hotmail, Live and MSN recipients not being delivered.

In order to fix this, you can enable your standard one.com DMARC record in just a few clicks in the Control Panel:
1. Log in to the one.com Control Panel.
2. In the menu on the left, go to Domains & DNS.
3. Select DNS records.
4. Under Standard DNS settings, click Show all.
5. Locate the record TXT _dmarc.yourdomain.com.
6. Enable the toggle next to the DMARC record.

Please note that DNS changes can take up to 90 minutes to become active across the internet. Once the change has propagated, email delivery to Outlook and Hotmail recipients should return to normal.

We also strongly recommend adding an SPF record if one has not been configured yet. If your DNS is managed by another provider, add the records there.

You can also follow our step-by-step guides:
- How do I create a DMARC record: https://help.one.com/hc/en-us/articles/360015855998-How-do-I-create-a-DMARC-record
- Add an SPF record: https://help.one.com/hc/en-us/articles/115005595945-Add-an-SPF-record
Nov 08, 2026 - 08:53 CET
VPS Control Panel Access
Investigating - We are currently investigating an issue impacting Single Sign-On (SSO) access to the Control Panel.
This access issue is impacting customers on our Managed and Unmanaged VPS platforms.


Our engineering team is actively investigating the underlying SSO authentication service to restore access as quickly as possible.
Nov 08, 2026 - 15:17 CET

About This Site

Status page for one.com

Apps Operational
Webmail Operational
Filemanager Operational
Website Builder Operational
Onlineshop Operational
Webstats Operational
Controlpanel Operational
VPS Partial Outage
one.com website Operational
Webhosting Operational
Domain administration Operational
Databases Operational
Mail services Partial Outage
Microsoft Exchange Operational
Rushfiles Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance on MySQL Nov 10, 2026 06:00-08:00 CET

A maintenance window has been scheduled for MySQL servers, on November 10th from 06:00 to 08:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Posted on Oct 27, 2026 - 17:13 CET

Scheduled maintenance on MySQL Nov 11, 2026 06:00-08:00 CET

A maintenance window has been scheduled for MySQL servers, on November 11th from 06:00 to 08:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Posted on Oct 27, 2026 - 17:13 CET

Nov 8, 2026

Unresolved incidents: VPS Control Panel Access, Mailsend Issue.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Scheduled maintenance on MySQL
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 CET
Scheduled - A maintenance window has been scheduled for MySQL servers, on November 6th from 06:00 to 08:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Oct 27, 17:16 CET

Nov 5, 2026

Increased processing times
Resolved - This incident has been resolved.
Nov 5, 16:44 CET
Investigating - We are currently investigating an issue that is causing increased response times across several of our systems. While services remain available and operational, some requests may take longer than usual to complete.

This may affect activities such as order creation, password resets for user and email accounts, MySQL database creation, and requests.

At this stage, we are unable to provide an estimated resolution time. Our teams are actively working to identify the root cause and restore normal performance.

We will continue to provide updates through this post as soon as additional information becomes available.
Nov 5, 14:54 CET
Issue with the Companion app
Resolved - The issue affecting two-factor authentication (2FA) for some customers using Companion App has been resolved.

Services are now operating normally, and customers should be able to authenticate successfully. We will continue to monitor situation.

Thank you for your patience while we worked to resolve the issue.
Nov 5, 12:42 CET
Identified - We have identified the root cause of the issue affecting two-factor authentication (2FA) for some customers using Companion App.

Our engineering team is working to restore normal functionality as quickly as possible. We appreciate your patience and understanding while we continue our efforts.

We will post an update as soon as more information becomes available.
Nov 5, 11:32 CET
Investigating - We are currently investigating an issue where some customers may be unable to complete two-factor authentication (2FA) in the Companion App.

Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible.

We apologize for any inconvenience this may cause and will provide another update as soon as more information becomes available.
Nov 5, 08:59 CET
Scheduled maintenance on MySQL
Completed - The scheduled maintenance has been completed.
Nov 5, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 06:00 CET
Scheduled - A maintenance window has been scheduled for MySQL servers, on November 5th from 06:00 to 08:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Oct 27, 17:16 CET

Nov 4, 2026

Scheduled maintenance on MySQL
Completed - The scheduled maintenance has been completed.
Nov 4, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 06:00 CET
Scheduled - A maintenance window has been scheduled for MySQL servers, on November 4th from 06:00 to 08:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Oct 27, 17:16 CET

Nov 3, 2026

Issues with website access
Resolved - The previously reported issue has been resolved.
All systems are operating normally again.

We will continue to monitor the situation closely to ensure continued stability and will provide updates should anything change.
Nov 3, 14:39 CET
Monitoring - The underlying issue has been resolved, and we are now slowly lifting the mitigation measures that were put in place during the troubleshooting process.

We expect our services to be fully restored shortly.
Nov 3, 12:36 CET
Identified - Our Engineering team has identified the cause of the slow website loading issue.

A fix has been found and will be deployed shortly. We expect performance to return to normal once the deployment is complete.

Thank you for your patience.
Nov 3, 09:07 CET
Investigating - We are currently experiencing issues affecting website performance, resulting in slow loading times for some customers when accessing their websites.

As a result, the following services might not be available:

Website access

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue.
Nov 3, 03:27 CET
Scheduled maintenance on MySQL
Completed - The scheduled maintenance has been completed.
Nov 3, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 06:00 CET
Scheduled - A maintenance window has been scheduled for MySQL servers, on November 3rd from 06:00 to 08:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Oct 27, 17:15 CET

Nov 2, 2026

Scheduled maintenance on MySQL
Completed - The scheduled maintenance has been completed.
Nov 2, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 06:00 CET
Scheduled - A maintenance window has been scheduled for MySQL servers, on November 2nd from 06:00 to 08:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Oct 27, 17:14 CET

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Scheduled maintenance on VPS
Completed - The scheduled maintenance has been completed.
Oct 30, 23:43 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 15:13 CET
Scheduled - A maintenance window has been scheduled for VPS servers, on 26th of october 2026 from 08:00 and until 30th of october 16:300 CEST.

VPS users should expect some very minor packet losses during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Sep 29, 15:26 CEST

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Issues with webshop
Resolved - All services are fully operational and running normally.

We have verified system functionality, and no further impact is expected at this time.

Thank you for your patience while we worked to resolve the issue. Please let us know if you experience any further problems.
Oct 26, 13:21 CET
Investigating - Some customers may currently experience issues when using our webshop service.

Our technical teams are working to restore normal service as quickly as possible.

We apologize for the disruption.

More updates will follow.
Oct 26, 11:24 CET

Oct 25, 2026

No incidents reported.

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