All Systems Operational
General availability   Operational
Europe Operational
Website hosting   Operational
Mail services   Operational
Web apps   ? Operational
One.com website   Operational
Domain administration   Operational
America Operational
Website hosting   Operational
Mail services   Operational
Web apps   ? Operational
One.com website   Operational
Domain administration   Operational
Partners Operational
Rushfiles   Operational
SiteLock   Operational
MarketGoo   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Some users may experience brief disruptions to our services during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com.
Posted on Sep 24, 10:59 CEST
Past Incidents
Sep 24, 2018
Completed - The scheduled maintenance has been completed.
Sep 24, 10:46 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 10:41 CEST
Scheduled - An emergency Network maintenance window has been scheduled, on Monday, 24 2018 from 10:45 to 11:00 CEST

Some users may experience brief disruptions to our services during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com.
Sep 24, 10:28 CEST
Sep 23, 2018
Resolved - Outgoing mail servers are now up and running again. If you continue to experience any issues with outgoing emails, please do not hesitate to contact our Support team.
Sep 23, 11:38 CEST
Update - We are continuing to investigate this issue.
Sep 23, 11:37 CEST
Investigating - We are currently experiencing issues with our mail servers, affecting outgoing emails.

Our Engineering team is doing all they can to get this situation back to normal as soon as possible.

As soon as we have any news, we will update the status accordingly.

We apologise for any inconvenience.
Sep 23, 11:24 CEST
Resolved - The issue is now considered solved, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Sep 23, 03:31 CEST
Monitoring - Website and control panel is now up and running again.
We're continuing to monitor the situation, and might need to take the site offline again later, depending on our post-investigation of the issues.
The status page will be updated if we need to take the site offline again.
Sep 23, 03:07 CEST
Identified - The one.com website is currently down, along with control panel access.
We're working on restoring functionality to both.

Next update around 03:00 CEST.
Sep 23, 02:45 CEST
Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018
Resolved - Microsoft have now adjusted the limitation against our IP range to a more appropriate level and mail-queue sizes are almost back to normal.
Sep 15, 00:23 CEST
Update - We see an improvement in the deliverability of forwards towards hotmail/outlook/msn/live now. We do however still have quite a huge backlog of mails that are slowly being handled. We will keep monitoring the situation.
Sep 14, 20:14 CEST
Investigating - We are currently experiencing issues with our mail servers, causing certain mails to not be forwarded to, affecting customers in Europe.

This affects mail forwards to hotmail/outlook/office365 e-mail accounts. It only happens if a mail forwards for an e-mail hosted here is set up. Mails sent directly to those addresses should be delivered fine.

Our Engineering team is doing all they can to get this situation back to normal as soon as possible.

As soon as we have any news, we will update the status accordingly.
Sep 14, 13:30 CEST
Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018

No incidents reported.

Sep 5, 2018

No incidents reported.

Sep 4, 2018
Resolved - Webmail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Sep 4, 12:08 CEST
Investigating - We are investigating connectivity problems in our webmail. We will get back with an update at 12:15 CEST at the latest.
Sep 4, 11:40 CEST
Sep 3, 2018
Resolved - This incident has been resolved.
Sep 3, 06:10 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 06:00 CEST
Investigating - There are currently problems with sending mails using send.one.com. We're investigating the issue.
Sep 3, 05:24 CEST
Completed - The scheduled maintenance has been completed.
Sep 3, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 00:00 CEST
Scheduled - A Network maintenance window has been scheduled, on September, 3rd 2018 from 00:00 to 06:00 CEST

Some users may experience brief disruptions to our services during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com.
Aug 31, 12:54 CEST
Sep 2, 2018

No incidents reported.

Sep 1, 2018

No incidents reported.

Aug 31, 2018

No incidents reported.

Aug 30, 2018

No incidents reported.

Aug 29, 2018

No incidents reported.

Aug 28, 2018

No incidents reported.

Aug 27, 2018
Completed - The scheduled maintenance has been completed.
Aug 27, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 00:00 CEST
Scheduled - Users that are hosted on servers that are updated, are going to experience downtime for approx. 15 minutes within the maintenance window. Mail & Mobile Sync services will be totally unavailable during this time, including access to Webmail.

Mails received during the downtime will be queued on our mail servers and delivered once the server is available again. Mails sent during the downtime will be sent, but it is up to the mail client to move the mail to the sent folder once the server is available again.

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com
Aug 26, 16:49 CEST
Aug 26, 2018
Completed - The scheduled maintenance has been completed.
Aug 26, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 00:00 CEST
Scheduled - Users that are hosted on servers that are updated, are going to experience downtime for approx. 15 minutes within the maintenance window. Mail & Mobile Sync services will be totally unavailable during this time, including access to Webmail.

Mails received during the downtime will be queued on our mail servers and delivered once the server is available again. Mails sent during the downtime will be sent, but it is up to the mail client to move the mail to the sent folder once the server is available again.

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com
Aug 25, 22:31 CEST
Aug 25, 2018
Completed - The scheduled maintenance has been completed.
Aug 25, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 00:00 CEST
Scheduled - Users that are hosted on servers that are updated, are going to experience downtime for approx. 15 minutes within the maintenance window. Mail & Mobile Sync services will be totally unavailable during this time, including access to Webmail.

Mails received during the downtime will be queued on our mail servers and delivered once the server is available again. Mails sent during the downtime will be sent, but it is up to the mail client to move the mail to the sent folder once the server is available again.

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com
Aug 24, 11:23 CEST