Identified - It is currently not possible to create an Exchange account in our control panel for new customers. Customers who already have an Exchange account can still make new accounts.
We are working on fixing this. We will provide updates here when we have some.

Jul 15, 2024 - 14:33 CEST
General availability Operational
Services Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
Partners Degraded Performance
Microsoft Exchange Degraded Performance
Rushfiles Operational
SiteLock Operational
Search Engine Optimizer Operational
Google Ads Operational
Uberall Operational
OpenAI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 19, 2024
Resolved - All issues have now been fixed and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

Jul 19, 13:39 CEST
Identified - We are currently experiencing technical issues as part of the global outage. We apologize for the inconvenience and are working to resolve the problem as quickly as possible.
Jul 19, 10:32 CEST
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

Unresolved incident: Exchange account creation not working for new customer.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024
Completed - The scheduled maintenance has been completed.
Jul 5, 08:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 08:00 CEST
Scheduled - A maintenance window has been scheduled for MySQL servers, on July 6th from 00:80 to 08:30 CEST.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.

Jul 4, 14:45 CEST
Jul 4, 2024
Completed - The scheduled maintenance has been completed.
Jul 4, 08:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 08:00 CEST
Scheduled - A maintenance window has been scheduled for MySQL servers, on July 4th from 08:00 to 08:30 CEST.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.

Jul 3, 15:27 CEST
Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.

Jul 1, 2024
Resolved - Webmail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

Jul 1, 15:28 CEST
Monitoring - A fix has been implemented, and we are monitoring the situation.
Jul 1, 15:16 CEST
Update - This issue is still being investigated by our team. We will let you know as soon as we have more information.

Next update no later than 13:00 CEST.

Jul 1, 11:52 CEST
Investigating - We are currently facing issues with our webmail loading slowly for many users. It is being looked into and we will keep you posted.

Next update no later than 12:00 CEST.

Jul 1, 10:49 CEST
Resolved - This incident has been resolved.
Jul 1, 14:14 CEST
Investigating - One.com access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

Jul 1, 13:00 CEST
Monitoring - A fix for this has been implemented and we are monitoring the situation.
Jul 1, 12:39 CEST
Update - This issue is still being investigated by our team. We will let you know as soon as we have more information.

Next update no later than 13:00 CEST.

Jul 1, 11:51 CEST
Investigating - We are investigating an issue with access to www.one.com as well as several websites hosted here.

Once we know more, we will let you know.

Next update no later than 12:00 CEST.

Jul 1, 11:04 CEST
Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

Jun 28, 2024

No incidents reported.

Jun 27, 2024

No incidents reported.

Jun 26, 2024

No incidents reported.

Jun 25, 2024
Completed - The scheduled maintenance has been completed.
Jun 25, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 08:30 CEST
Scheduled - A maintenance window has been scheduled for MySQL servers, on June 25, from 08:30 to 09:00 CEST.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.

Jun 24, 13:26 CEST
Jun 24, 2024

No incidents reported.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024
Completed - The scheduled maintenance has been completed.
Jun 20, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 08:30 CEST
Scheduled - A maintenance window has been scheduled for MySQL servers, on June 20th, from 08:30 to 09:00 CEST.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.

Jun 19, 14:01 CEST
Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 08:30 CEST
Scheduled - A maintenance window has been scheduled for MySQL servers, on June 19th from 08:30 to 09:00 CEST.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.

Jun 18, 15:36 CEST