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Update - As of right now the following applies:
For customers who already have 1 or more active Exchange accounts: Everything works as expected and as it should.
For customers who do not currently have an active Exchange account with us: It is currently not possible to order this. We have no ETA for when this wil be available again. But we will update here when we have more details.
Feb 05, 2026 - 12:24 CET
For customers who already have 1 or more active Exchange accounts: Everything works as expected and as it should.
For customers who do not currently have an active Exchange account with us: It is currently not possible to order this. We have no ETA for when this wil be available again. But we will update here when we have more details.
Feb 05, 2026 - 12:24 CET
Update - We are still having issues with Exchange for all customers.
For now all features for existing Exchange customer should work just fine. This includes things like password resets, account deletion and changing billing cycle.
Sending/recieving mails are not impacted in any way by this .
We will continue to provide updates as we have any.
Jan 23, 2026 - 12:05 CET
For now all features for existing Exchange customer should work just fine. This includes things like password resets, account deletion and changing billing cycle.
Sending/recieving mails are not impacted in any way by this .
We will continue to provide updates as we have any.
Jan 23, 2026 - 12:05 CET
Update - We are continuing to work on a fix for this issue.
For now, sending and reciving emails is still working just fine.
Jan 22, 2026 - 13:52 CET
For now, sending and reciving emails is still working just fine.
Jan 22, 2026 - 13:52 CET
Identified - We have identified the issue. Unfortunatley we dont have any timeline for when its fixed.
The issue is currently affecting the following Exchange features:
New account creation
Password resets
Upgrading between tiers
Changing billing cycle
Removing accounts
If you need help with your Exchange account, please reach out to our support on https://one.com/chat and our support is ready to answer questions.
Jan 22, 2026 - 09:49 CET
The issue is currently affecting the following Exchange features:
New account creation
Password resets
Upgrading between tiers
Changing billing cycle
Removing accounts
If you need help with your Exchange account, please reach out to our support on https://one.com/chat and our support is ready to answer questions.
Jan 22, 2026 - 09:49 CET
Update - This also causes issues with resetting password in Exchange for current customers.
Jan 21, 2026 - 15:40 CET
Jan 21, 2026 - 15:40 CET
Update - It is currently not possible to create Exchange account in our control panel. We are working on fixing this. We will provide updates here, when we have some.
This now applies to all customers.
Jan 21, 2026 - 11:25 CET
This now applies to all customers.
Jan 21, 2026 - 11:25 CET
Investigating - It is currently not possible to create Exchange accounts in our control panel, for customers who does not already have an account. We are working on fixing this. We will provide updates here, when we have some.
Jan 21, 2026 - 10:59 CET
Jan 21, 2026 - 10:59 CET
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