Investigating - Due to a recent configuration change by Microsoft certain operations — such as password resets and renewals — are temporarily unavailable for some of our Office 365 Plus subscriptions. We are actively working to resolve this issue and restore full functionality as soon as possible.
Nov 05, 2024 - 08:25 CET
A maintenance window has been scheduled for MySQL servers, on November 7th from 07:00 to 10:00 CET.
Some users may experience short downtime periods during this maintenance window.
If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat. Posted on
Nov 06, 2024 - 10:59 CET
Completed -
The scheduled maintenance has been completed.
Nov 6, 10:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 CET
Scheduled -
A maintenance window has been scheduled for MySQL servers, on November 6th from 07:00 to 10:00 CET.
Some users may experience short downtime periods during this maintenance window.
If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Nov 5, 12:35 CET
Nov 5, 2024
Unresolved incident: Issues with Office 365 Plus subscriptions.
Resolved -
[service] access has now been fully restored, and all systems are verified to be working as expected again.
If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Oct 24, 20:21 CEST
Investigating -
We are currently experiencing issues with our Webmail, causing 504 error messages when you access it.
Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No email will be lost because of this issue.
We will keep you updated on the progress and resolution of this issue, first update will be no later than 20:30 CEST
Oct 24, 19:59 CEST
Completed -
The scheduled maintenance has been completed.
Oct 8, 09:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:00 CEST
Scheduled -
A maintenance window has been scheduled for MySQL servers, on October 8th from 08:00 to 09:00 CEST.
Some users may experience short downtime periods during this maintenance window.
If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Oct 7, 12:55 CEST
Resolved -
Access to the various webapps has now been fully restored, and all systems are verified to be working as expected again.
If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Oct 7, 14:34 CEST
Monitoring -
A fix has been implemented. And we are starting to see traffic to everything again. We are keeping an eye on everything for now, to see if any other issues pop up.
Oct 7, 14:26 CEST
Identified -
We have identified the issue, and are working on a fix for this.
Oct 7, 14:00 CEST
Update -
We are now seeing issues with Filemanager, Websitebuilder and other apps. We will keep you updated here, once we have any news
Oct 7, 13:37 CEST
Investigating -
We are currently experiencing issues with webmail, causing errors after login, affecting some customers.
Please note that this will not impact the ability to receive mail, while this is ongoing.
Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue.
We will keep you updated on the progress and resolution of this issue.
Oct 7, 13:20 CEST