All Systems Operational
General availability   Operational
Europe Operational
Website hosting   Operational
Mail services   Operational
Web apps   ? Operational
One.com website   Operational
Domain administration   Operational
America Operational
Website hosting   Operational
Mail services   Operational
Web apps   ? Operational
One.com website   Operational
Domain administration   Operational
Partners Operational
Rushfiles   Operational
SiteLock   Operational
MarketGoo   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2018

No incidents reported today.

Jul 20, 2018

No incidents reported.

Jul 19, 2018

No incidents reported.

Jul 18, 2018
Completed - The scheduled maintenance has been completed.
Jul 18, 02:18 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:00 CEST
Scheduled - A Network maintenance window has been scheduled, on Wednesday, 18th 2018 from 00:00 to 06:00 CEST

Some users may experience brief disruptions to our services during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com.
Jul 17, 16:01 CEST
Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - The situation have now been resolved, and services should be back to normal.
Jul 13, 12:35 CEST
Identified - We've identified that the issues are caused by high load on parts of our systems, due to automatic maintenance jobs on some servers. These jobs were supposed to be finished during the night, but unfortunately, they are taking longer than expected, and are still ongoing.

We're monitoring these maintenance jobs, but unfortunately we need to wait for them to finish. It is important to note that no data will be lost as a result of this.

We will provide another update as soon as we have additional news.
Jul 13, 12:01 CEST
Investigating - We are currently experiencing issues with Webhosting, causing error messages, time-outs or blank pages while trying to access websites or using ftp/ssh, affecting some customers in Europe.

As a result the following services might not be available:
- Websites
- FTP
- File Manager

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 12:00 CEST.
Jul 13, 11:19 CEST
Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018
Resolved - The situation have now been resolved, and services should be back to normal.
Jul 9, 23:18 CEST
Identified - We've identified that the issues are caused by high load on our systems, due to automatic maintenance jobs on some servers. These jobs were supposed to be finished during the night, but unfortunately, they are taking far longer than expected, and are still ongoing.

We're monitoring the jobs, and working hard on a plan to reduce the impact of this in the future, but unfortunately we need to wait for the maintenance jobs to finish.

We will provide another update as soon as we have additional news.

It is important to note that no data will be lost as a result of this.
Jul 9, 15:47 CEST
Update - The situation is improving. Fewer customers should be affected by the issue, however some sites are still struggling.
We are still working on restoring normal service for all customers.

Next update around 14:15 CEST
Jul 9, 13:39 CEST
Update - It seems to be getting partially better, but unfortunately some servers are still having issues.
We are still working on improving the situation.

Next update will be around 13:30 CEST
Jul 9, 12:46 CEST
Investigating - We are currently experiencing issues with Webhosting, causing error messages, time-outs or blank pages while trying to access websites or using ftp/ssh, affecting some customers in Europe

As a result the following services might not be available:
- Websites
- FTP
- File Manager

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 12:30 CEST.
Jul 9, 11:55 CEST
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018
Resolved - Website access has now been fully restored, and all systems are working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Jul 6, 11:51 CEST
Update - We are still trying to improve the situation.

Next update no later than: 12:00 CEST.
Jul 6, 11:07 CEST
Identified - Our Engineering team is still working on resolving the Website hosting issue as soon as possible.

Next update no later than 11:00 CEST.
Jul 6, 10:33 CEST
Investigating - We are currently experiencing issues with Website hosting , causing Internal Errors or blank pages while trying to access websites, affecting some customers in Europe.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 10:30 CEST.
Jul 6, 10:12 CEST
Jul 5, 2018

No incidents reported.

Jul 4, 2018

No incidents reported.

Jul 3, 2018

No incidents reported.

Jul 2, 2018

No incidents reported.

Jul 1, 2018

No incidents reported.

Jun 30, 2018

No incidents reported.

Jun 29, 2018

No incidents reported.

Jun 28, 2018
Resolved - Mail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Jun 28, 09:47 CEST
Update - Mail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Jun 28, 09:46 CEST
Monitoring - We are now starting to see improvements and some customers have already regained access to the mail services.

Next update no later than 09:45CEST.
Jun 28, 09:35 CEST
Investigating - We are currently experiencing issues with our mail servers, causing mails to not being accessible through POP/IMAP, affecting some customers in Europe / North America. Webmail should be working though.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No email will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 09:30 CEST.
Jun 28, 09:07 CEST
Jun 27, 2018

No incidents reported.

Jun 26, 2018

No incidents reported.

Jun 25, 2018

No incidents reported.

Jun 24, 2018

No incidents reported.

Jun 23, 2018

No incidents reported.

Jun 22, 2018

No incidents reported.

Jun 21, 2018
Resolved - The scheduled maintenance has been completed.
Jun 21, 22:10 CEST
Monitoring - A Network maintenance window for Bigstock API has been scheduled, on June, 21 2018 from 18:00 to 22:00 CEST

Some users may experience brief disruptions to Bigstock services in Website Builder during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com.
Jun 21, 18:07 CEST