Support
Control Panel
Webmail
Issues with Mail services for former Bona customers
Incident
Report for One.com
Resolved
This incident has been resolved.
Update
Mail service has now been fully restored, and all systems are verified to be working as expected again.
If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Update
Our Engineering team might have found the cause and we are monitoring the situation for now.
Next update no later than 14:30 CEST.
Next update no later than 14:30 CEST.
Update
Our Engineering team is still working on resolving the issue as soon as possible.
Next update no later than 13:30 CEST.
Next update no later than 13:30 CEST.
Investigating
We are currently experiencing issues with SSL certificates for mail services for some former Bona customers (Cliché, Webdomain, NettoNet and Team Internet), causing issues when trying to fetch and send mails via a mail client. It shows that the cert is expired.
Our Engineering team is doing all they can to get to the root cause and fix it as soon as possible.
We will keep you updated on the progress and resolution of this issue, first update will be no later than 12:30 CEST.
Our Engineering team is doing all they can to get to the root cause and fix it as soon as possible.
We will keep you updated on the progress and resolution of this issue, first update will be no later than 12:30 CEST.
This incident affected: Services (Mail services).