Unable to handle tickets due to Zendesk problems

Incident Report for One.com

Resolved

The issue has been resolved by Cloudflare and we are once again able to manage our incoming tickets.

https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
Posted Dec 05, 2025 - 10:28 CET

Investigating

We’re currently experiencing an issue caused by an ongoing Cloudflare outage, which is impacting Zendesk - our support system. As a result, we’re temporarily unable to receive or respond to incoming chats, emails & phone calls.

Although the issue is outside of our control, we are actively monitoring the situation and will post an update here as soon as we have more information.

You can follow Cloudflare’s status updates here:
https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
Posted Dec 05, 2025 - 10:08 CET
This incident affected: General availability.
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