Upgrade from basic mail to Exchange temporarily disabled

Incident Report for One.com

Resolved

Account creation for Exchange accounts, are now working again for all customers.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

Posted Sep 29, 2025 - 15:02 CEST

Investigating

We have currently disabled the function to upgrade basic mail accounts to Exchange while troubleshooting an issue.

We apologise for the inconvenience and will update this page once resolved.

Posted Sep 29, 2025 - 10:09 CEST

This incident affected: Partners (Microsoft Exchange).