Upgrade from basic email account to Exchange currently disabled

Incident Report for One.com

Resolved

Upgrading from basic mail to Exchange should be possible again for customer in the Netherlands, Belgium and Germany.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

Posted Sep 25, 2025 - 15:59 CEST

Investigating

Due to an ongoing issue, we have temporarily disabled the feature to upgrade a basic webmail account to Exchange.

We are investigating the cause behind it and will post an update once we have more information.

Posted Sep 24, 2025 - 11:10 CEST

This incident affected: Partners (Microsoft Exchange).