Issues with Website Builder

Incident Report for One.com

Resolved

Website Builder access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

Posted Jan 02, 2023 - 15:32 CET

Update

We are continuing to work on a fix for this issue.
Next update is no later than 15:45 CET

Posted Jan 02, 2023 - 15:16 CET

Update

We are continuing to work on a fix for this.
Next update is no later than 15:15 CET

Posted Jan 02, 2023 - 14:43 CET

Update

A fix for this issue is still being worked on. We will continue to update this issue with the progress.
Next update is no later than 14:45 CET

Posted Jan 02, 2023 - 14:15 CET

Update

We are continuing to work on athe fix for this. We will keep you update here.
Next update is no later than 14:15 CET

Posted Jan 02, 2023 - 13:47 CET

Identified

The issue has been identified and fix is being worked on as we speak.

We will keep updating this issue until its fixed. Next update is no later than 13:45

Posted Jan 02, 2023 - 13:13 CET

Update

We are still investigating this issue. We will keep you updated here.
Next update is no later than 13:30 CET

Posted Jan 02, 2023 - 13:00 CET

Update

We are still investigating these issues, and will keep you posted about the progress.

Next update no later than 13:00 CET.

Posted Jan 02, 2023 - 12:31 CET

Investigating

We are currently experiencing issues with Website Builder, causing issues for customer with multiple domains.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 12:30 CET

Posted Jan 02, 2023 - 12:06 CET

This incident affected: Services (Web apps).