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Issues with web hosting affecting some customers
Incident
Report for One.com
Resolved
Webhosting access has now been fully restored, and all systems are verified to be working as expected again.
If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Monitoring
We are now starting to see improvements and the websites are loading again. We will still monitor the situation.
Next update no later than 12:45 [CET].
Next update no later than 12:45 [CET].
Identified
The cause for the issue has been identified and our Engineering team is working on resolving it as soon as possible.
Next update no later than 12:30 [CET].
Next update no later than 12:30 [CET].
Investigating
We are currently experiencing issues with webhosting, causing error messages, time-outs or blank pages while trying to access websites affecting some customers.
Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.
We will keep you updated on the progress and resolution of this issue, first update will be no later than 12:00 [CET].
Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.
We will keep you updated on the progress and resolution of this issue, first update will be no later than 12:00 [CET].
This incident affected: General availability and Services (Website hosting).