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Issues with Online shop
Incident
Report for One.com
Resolved
Online shop access has now been fully restored, and all systems are verified to be working as expected again.
If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Identified
The issue with our online shop not being available has been identified, and we are working on a resolution.
Next update no later than 15:30 CEST.
Next update no later than 15:30 CEST.
Investigating
We are currently experiencing issues with our online shop, causing websites being blank and the online shop tile in the control panel throwing a server error, affecting some customers.
Affected customers can't manage their online shop via control panel or load pages that have the online shop on it.
Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.
We will keep you updated on the progress and resolution of this issue, first update will be no later than 14:30 CEST
Affected customers can't manage their online shop via control panel or load pages that have the online shop on it.
Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.
We will keep you updated on the progress and resolution of this issue, first update will be no later than 14:30 CEST
This incident affected: Services (Web apps).