Issues with access to webmail
Incident Report for One.com
Resolved
This incident has been resolved.
Posted Jan 29, 2021 - 10:17 CET
Update
Webmail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Posted Jan 29, 2021 - 09:38 CET
Update
We are continuing to investigate this issue.
Posted Jan 29, 2021 - 09:37 CET
Update
Our Engineering team is still working on resolving the webmail issue as soon as possible.

Next update no later than 10:00 am CET.
Posted Jan 29, 2021 - 08:59 CET
Investigating
We are currently experiencing issues with our mail servers, causing errors when logging in to webmail, affecting some customers.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No email will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 9:00 CET.
Posted Jan 29, 2021 - 08:35 CET
This incident affected: Services (Mail services).