One.com Status

Oct 24, 2025

No incidents reported today.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

Resolved - Account creation for Exchange accounts, are now working again for all customers.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Oct 21, 10:38 CEST

Investigating - It is currently not possible to create Exchange accounts in our control panel, for customers who does not already have an account. We are working on fixing this. We will provide updates here, when we have some.
Oct 17, 11:37 CEST

Oct 20, 2025

Calls to our support team not working

Resolved - Calls are now working as expected again.
Oct 20, 13:28 CEST

Identified - Calls are sometimes working, but we are still seeing issues with it.
Please use the chat on https://one.com/chat if you need to contact us
Oct 20, 13:20 CEST

Investigating - Our phone lines are currently down, and we’re unable to take calls. We’re working to resolve the issue as soon as possible — please reach out via chat or email in the meantime on one.com/contact
Oct 20, 10:13 CEST

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

Oct 16, 2025

Exchange account creation not working

Resolved - Account creation for Exchange accounts, are now working again for all customers.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Oct 16, 15:12 CEST

Update - It is currently not possible to create Exchange account in our control panel for any customers. We are working on fixing this. We will provide updates here, when we have some.
Oct 9, 09:41 CEST

Investigating - It is currently not possible to create Exchange accounts in our control panel, for customers who do not already have an account. We are working on fixing this. We will provide updates here as soon as we know more.
Oct 7, 15:05 CEST

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

Oct 8, 2025

Rushfiles.one maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 17:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 17:00 CEST

Scheduled - We are announcing a short service window for rushfiles.one, on Wednesday, October 8, between 17:00 - 17:30 CEST, when components of rushfiles.one's backend systems will be upgraded.

Downtime is not expected, but some slowness may occur during the service window.

Thank you for your understanding.
Oct 6, 16:01 CEST

Oct 7, 2025

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

Upgrade from basic mail to Exchange temporarily disabled

Resolved - Account creation for Exchange accounts, are now working again for all customers.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Sep 29, 15:02 CEST

Investigating - We have currently disabled the function to upgrade basic mail accounts to Exchange while troubleshooting an issue.

We apologise for the inconvenience and will update this page once resolved.
Sep 29, 10:09 CEST

Scheduled maintenance on mail services

Completed - The scheduled maintenance has been completed.
Sep 29, 06:42 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 05:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 10:32 CEST

Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 10:10 CEST

Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 10:09 CEST

Scheduled - A maintenance window has been scheduled for mail services on the 29th of September from 5:00 to 8:00 CEST.

During the maintenance users will not be able to log in into their email accounts.
We expect approximately 30-60 minutes of unavailability during this maintenance.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.

We are sorry for any inconvenience caused during the maintenance window.
Sep 25, 10:09 CEST

Sep 28, 2025

Issues with Mail services

Resolved - This incident has been resolved.
Sep 28, 15:15 CEST

Update - All mail services have been successfully restored and are now fully operational. Please be advised that overall system load remains elevated, which may result in minor performance delays. Normal service levels are expected to resume shortly. We appreciate your continued patience and understanding.
Sep 28, 14:28 CEST

Update - Update – Our engineering team has begun re-enabling access for affected mailboxes. This process is being done in stages to manage system load.
At present, approximately one-third of the impacted customers have access again, but performance may be very slow or appear unresponsive during this stage. Additional groups of users will be re-enabled once the system stabilizes.
This gradual roll-out only affects the customers already impacted by this incident. No other services are affected.
We will continue to provide updates as progress is made.
Sep 28, 11:17 CEST

Update - Update – Our engineering team has deployed a fix for the issue affecting one of our mail servers. Delivery to affected mailboxes is expected to be fully functional by tomorrow morning.

In the meantime, affected customers can temporarily receive new incoming emails by creating a mail forward to another mailbox (please note: a forward to a mailbox on the same domain will not work). Messages sent before the forward is created will be delivered once the issue is fully resolved.

During this process, webmail access may be temporarily limited. We appreciate your patience while we complete the resolution.
Sep 27, 17:52 CEST

Update - Our engineering team has identified the root cause of the ongoing issue with one of our mail servers, and a fix is now being deployed.

A limited number of customers may continue to experience delays in receiving inbound emails. Please be assured that all affected messages are secure and will be delivered once the issue is fully resolved.

During the deployment of the fix, webmail access may be temporarily limited.

We expect the resolution to be completed within 48 hours.
Sep 26, 13:55 CEST

Update - We are still experiencing an issue with one of our mail servers, which is affecting some customers.
Our engineering team is actively working to restore full service as quickly as possible.

For affected customers, inbound emails are currently delayed but will be delivered once the issue is resolved.
Please note that webmail access may be limited while fixes are being implemented.

We are working on getting an estimate for when the on-going issue is solved.
Sep 26, 11:53 CEST

Update - We are still experiencing an issue with one of our mail servers, which is affecting some customers.
Our engineering team is actively working to restore full service as quickly as possible.

For affected customers, inbound emails are currently delayed but will be delivered once the issue is resolved.
Outgoing emails are being delivered as normal.
Sep 26, 10:02 CEST

Monitoring - An initial fix has been deployed to address the email service issue. Our Engineering team continues to work on a full resolution and will deploy further improvements as they become available.

We will provide another update once the remaining fixes have been completed and verified.

Thank you for your continued patience and understanding.
Sep 25, 23:32 CEST

Update - Our Engineering team is still working on deploying a fix for the issue affecting the email service.

Next update no later than 23:30 CEST.
Sep 25, 22:30 CEST

Update - Our Engineering team is currently in the process of deploying the fix across the affected systems. This rollout is being done carefully to ensure stability and avoid further impact.

Next update no later than 22:30 CEST.
Sep 25, 21:31 CEST

Update - Our Engineering team is actively working on deploying a fix.

Next update no later than 20:30 CET.
Sep 25, 20:30 CEST

Identified - Our Engineering team has identified the root cause of the email service disruption. We are working on implementing a fix to restore normal service as quickly as possible..

Next update no later than 19:30 CET.
Sep 25, 20:04 CEST

Investigating - We are currently experiencing issues with our mail servers affecting some customers.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No email will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 19:00 CET.
Sep 25, 19:33 CEST

Sep 27, 2025

Sep 26, 2025

Sep 25, 2025

Upgrade from basic email account to Exchange currently disabled

Resolved - Upgrading from basic mail to Exchange should be possible again for customer in the Netherlands, Belgium and Germany.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Sep 25, 15:59 CEST

Investigating - Due to an ongoing issue, we have temporarily disabled the feature to upgrade a basic webmail account to Exchange.

We are investigating the cause behind it and will post an update once we have more information.
Sep 24, 11:10 CEST

Sep 24, 2025

Past Incidents