tag:status.one.com,2005:/historyOne.com Status - Incident History2024-03-19T03:29:41+01:00One.comtag:status.one.com,2005:Incident/201048082024-03-11T05:30:56+01:002024-03-11T05:30:57+01:00Rushfiles.one maintenenace<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>05:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>05:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>09:19</var> CET</small><br><strong>Scheduled</strong> - Rushfiles have announced planned manintenance. <br />During this time, services - both login and file operations - may be periodically unavailable. Normal operations will resume by the end of the maintenance window.</p>tag:status.one.com,2005:Incident/201652052024-03-05T11:45:20+01:002024-03-05T11:45:21+01:00Issues with webhosting<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:45</var> CET</small><br><strong>Resolved</strong> - Webhosting access has now been fully restored, and all systems are verified to be working as expected again.<br /><br />If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:35</var> CET</small><br><strong>Identified</strong> - We are currently experiencing issues with webhosting, affecting some customers on a single webserver.<br /><br />Our Engineering team is doing all they can to get our systems back to normal as soon as possible.<br />No data will be lost because of this issue.<br /><br />We will keep you updated on the progress and resolution of this issue.</p>tag:status.one.com,2005:Incident/200554902024-02-26T14:00:56+01:002024-02-26T14:00:58+01:00Maintenance on backup for Exchange accounts<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>14:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>10:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:41</var> CET</small><br><strong>Scheduled</strong> - Restore from backup of Microsoft Exchange email accounts will be temporarily unavailable on Monday, 26. February 2024, between 10:00 and 14:00 CET for maintenance. This will not affect your backup files.</p>tag:status.one.com,2005:Incident/200767332024-02-26T11:14:08+01:002024-02-26T11:14:08+01:00Issues with calendar in webmail<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:14</var> CET</small><br><strong>Resolved</strong> - Calendar access has now been fully restored, and all systems are verified to be working as expected again.<br /><br />If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>10:20</var> CET</small><br><strong>Identified</strong> - The issue has been identified, and a fix is being worked on. We excpect it to be fixed in roughly 30 minutes.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>09:51</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing issues with the calendar in webmail, causing the calendar to load forever affecting all customers.<br /><br />Our Engineering team is doing all they can to get our systems back to normal as soon as possible.<br />No data will be lost because of this issue.<br /><br />We will keep you updated on the progress and resolution of this issue.</p>tag:status.one.com,2005:Incident/199838042024-02-14T15:10:38+01:002024-02-14T15:10:39+01:00Unable to login to webmail<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:10</var> CET</small><br><strong>Resolved</strong> - Webmail access has now been fully restored, and all systems are verified to be working as expected again.<br /><br />If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:57</var> CET</small><br><strong>Investigating</strong> - Logging in to webmail is currently not working. We are working on fixing this.<br /><br />This does not affect logging into accounts via IMAP</p>tag:status.one.com,2005:Incident/199107352024-02-05T11:00:04+01:002024-02-05T11:00:04+01:00Webmail issues on webpod11<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>10:09</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>10:03</var> CET</small><br><strong>Investigating</strong> - We have issues with logging in, opening emails, loading inbox. The issue is being investigated.</p>tag:status.one.com,2005:Incident/198936902024-02-02T16:17:07+01:002024-02-02T16:17:07+01:00Exchange account creation not working<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:17</var> CET</small><br><strong>Resolved</strong> - Account creation is now working again.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:41</var> CET</small><br><strong>Identified</strong> - It is currently not possible to create new Exchange account in our control panel. We are working on fixing this. We wil provide updates here, when we have some.</p>tag:status.one.com,2005:Incident/198829882024-02-01T15:06:19+01:002024-02-01T15:06:19+01:00Exchange account creation not working<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:06</var> CET</small><br><strong>Resolved</strong> - Account creating is working once again.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:21</var> CET</small><br><strong>Identified</strong> - It is currently not possible to create new Exchange account in our control panel. We are working on fixing this. We wil provide updates here, when we have some.</p>tag:status.one.com,2005:Incident/197094232024-01-16T16:11:09+01:002024-01-16T16:11:10+01:00Exchange subscriptions temporarily disabled<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>16:11</var> CET</small><br><strong>Resolved</strong> - Its is now possible to create new Exchange subscriptions again.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>08:38</var> CET</small><br><strong>Identified</strong> - Creating new Exchange subscriptions is temporary disabled due to an incident in Microsoft side. We expect that the accounts that are pending will be created as soon as this is resolved.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>08:38</var> CET</small><br><strong>Investigating</strong> - Creating new Exchange subscriptions is temporary disabled due to an incident in Microsoft side. We expect that the accounts that are pending will be created as soon as this is resolved.</p>tag:status.one.com,2005:Incident/196433802024-01-08T10:20:23+01:002024-01-08T10:20:24+01:00Images not loading on websites<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>10:20</var> CET</small><br><strong>Resolved</strong> - Website image access has now been fully restored, and all systems are verified to be working as expected again.<br /><br />If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>09:56</var> CET</small><br><strong>Update</strong> - Our Engineering team is still working on resolving the issue as soon as possible. <br /><br />Next update no later than 11:00 GMT +1.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>09:21</var> CET</small><br><strong>Investigating</strong> - We are currently investigating an incident in which several websites are not able to display images properly, due to a 503 error. We will let you know once we have more details. Next update no later than 10:00 GMT +1.</p>tag:status.one.com,2005:Incident/192487692023-12-25T06:00:01+01:002023-12-25T06:00:02+01:00Rushfiles.one Maintenance<p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>10:46</var> CET</small><br><strong>Scheduled</strong> - Rushfiles have announced planned manintenance. <br />During this time, services - both login and file operations - may be periodically unavailable. Normal operations will resume by the end of the maintenance window.</p>tag:status.one.com,2005:Incident/194706092023-12-18T20:01:16+01:002023-12-18T20:01:17+01:00Maintenance on mailservers<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>20:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>19:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>14:49</var> CET</small><br><strong>Scheduled</strong> - We will be doing hardware maintenance on one of our mailservers. <br />During this time mail will be unavalible to a small ammount of customers. <br />Incomming email will be saved and deliverd to the inboxes after the maintenance is complete, meaning no data is lost.</p>tag:status.one.com,2005:Incident/194366332023-12-18T15:25:34+01:002023-12-18T15:25:35+01:00Exchange account management problems<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>15:25</var> CET</small><br><strong>Resolved</strong> - Exchange access has now been fully restored, and all systems are verified to be working as expected again.<br /><br />If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>11:35</var> CET</small><br><strong>Identified</strong> - We are still facing issues with Exchange accounts. Because of this, new accounts cant be created</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:05</var> CET</small><br><strong>Investigating</strong> - We are currently facing issues with managing Exchange accounts, such as deletions and upgrading.<br /><br />It is being investigated and we will let you know as soon as we can once there is an update.</p>tag:status.one.com,2005:Incident/193653002023-12-07T10:48:28+01:002023-12-07T10:48:28+01:00Issues with creating Exchange accounts<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:48</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:45</var> CET</small><br><strong>Identified</strong> - Creating new subscriptions for Exchange Online, Microsoft 365 Business Basic, and Microsoft 365 Business Standard is temporarily paused due to issues at Microsoft</p>tag:status.one.com,2005:Incident/192499842023-11-30T14:30:36+01:002023-11-30T14:30:37+01:00Logging in to one.com doesnt work<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>14:30</var> CET</small><br><strong>Resolved</strong> - The issue with logging in is now resolved and you can once again log in to the control panel</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>14:16</var> CET</small><br><strong>Identified</strong> - We are currently facing issue with logins to our control panel. All services are still working. Only login is affected</p>tag:status.one.com,2005:Incident/192015372023-11-30T12:51:36+01:002023-11-30T12:51:37+01:00Issues with creating Exchange accounts<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>12:51</var> CET</small><br><strong>Resolved</strong> - This issue is now resolved</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>11:37</var> CET</small><br><strong>Identified</strong> - Creating new subscriptions for Exchange Online, Microsoft 365 Business Basic, and Microsoft 365 Business Standard is temporarily paused due to issues at Microsoft</p>tag:status.one.com,2005:Incident/191362322023-11-17T06:45:30+01:002023-11-17T06:45:31+01:00Scheduled maintenance on MySQL<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>06:45</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>06:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:00</var> CET</small><br><strong>Scheduled</strong> - A maintenance window has been scheduled for MySQL servers, on November 17th. from 06:30 to 06:45 CET.<br /><br />Some users may experience short downtime periods during this maintenance window.<br /><br />If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.</p>tag:status.one.com,2005:Incident/191087352023-11-14T08:22:28+01:002023-11-14T08:22:29+01:00Gateway timeout error in Website Builder<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:22</var> CET</small><br><strong>Resolved</strong> - Website Builder access has now been fully restored, and all systems are verified to be working as expected again.<br /><br />If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>20:01</var> CET</small><br><strong>Update</strong> - We are still working on resolving the issue.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>18:47</var> CET</small><br><strong>Update</strong> - We are still conducting further investigations to address the issue.<br /><br />Next update no later than 20:00 GMT +1.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>17:45</var> CET</small><br><strong>Update</strong> - We are continuing to investigate the issue.<br /><br />Next update no later than 18:45 GMT +1.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>16:46</var> CET</small><br><strong>Investigating</strong> - We are currently investigating an issue with our Website Builder tool throwing gateway errors.<br /><br />Next update no later than 17:45 GMT +1.</p>tag:status.one.com,2005:Incident/190581472023-11-08T19:25:45+01:002023-11-08T19:25:46+01:00Issues with ChatGPT/OpenAI<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>19:25</var> CET</small><br><strong>Resolved</strong> - OpenAI has successfully resolved the issue and all services are now functioning normally.<br /><br />If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:43</var> CET</small><br><strong>Identified</strong> - OpenAI is currrently haveing issues with ChatGPT. This affect the writing assitant in Webmail and Website Builder.<br />For more info, please see https://status.openai.com/</p>tag:status.one.com,2005:Incident/190325762023-11-07T08:01:01+01:002023-11-07T08:03:39+01:00Scheduled maintenance on MySQL<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>08:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>07:31</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:51</var> CET</small><br><strong>Scheduled</strong> - A maintenance window has been scheduled for MySQL servers, on November 7th. from 07:30 to 08:00 CET.<br /><br />Some users may experience short downtime periods during this maintenance window.<br /><br />If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.</p>tag:status.one.com,2005:Incident/190325642023-11-07T07:00:00+01:002023-11-07T07:00:03+01:00Scheduled maintenance on MySQL<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>06:31</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:50</var> CET</small><br><strong>Scheduled</strong> - A maintenance window has been scheduled for MySQL servers, on November 7th. from 06:30 to 07:00 CET.<br /><br />Some users may experience short downtime periods during this maintenance window.<br /><br />If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.</p>tag:status.one.com,2005:Incident/189992792023-11-03T08:00:09+01:002023-11-03T08:00:22+01:00Scheduled maintenance on MySQL<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>08:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>07:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:48</var> CET</small><br><strong>Scheduled</strong> - A maintenance window has been scheduled for MySQL servers, on November 3rd, from 07:30 to 08:00 CET.<br /><br />Some users may experience short downtime periods during this maintenance window.<br /><br />If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.</p>tag:status.one.com,2005:Incident/189993002023-11-03T07:00:27+01:002023-11-03T07:00:28+01:00Scheduled maintenance on MySQL<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>06:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:51</var> CET</small><br><strong>Scheduled</strong> - A maintenance window has been scheduled for MySQL servers, on November 3rd from 06:30 to 07:00 CET.<br /><br />Some users may experience short downtime periods during this maintenance window.<br /><br />If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.</p>tag:status.one.com,2005:Incident/189867182023-11-01T09:07:56+01:002023-11-01T09:07:58+01:00Issues with Webmail Access<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>09:07</var> CET</small><br><strong>Resolved</strong> - Webmail access has now been fully restored, and all systems are verified to be working as expected again.<br /><br />If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>08:55</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>08:17</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing issues with our mail servers, causing webmail to return error messages, affecting most customers. Webmail is having issues with logging in. "Sorry, we can't log you in, Please try again"<br /><br />Our Engineering team is doing all they can to get our systems back to normal as soon as possible.<br />No email will be lost because of this issue.<br /><br />The issue only affects webmail access and IMAP/POP connections should still work.<br /><br />We will keep you updated on the progress and resolution of this issue, first update will be no later than 09:00 CET.</p>tag:status.one.com,2005:Incident/189808212023-11-01T07:51:11+01:002023-11-01T07:51:12+01:00Scheduled maintenance on MySQL<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>07:51</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>07:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>17:35</var> CET</small><br><strong>Scheduled</strong> - A maintenance window has been scheduled for MySQL servers, on November, 01, 2023 from 07:30 to 07:50 CET.<br /><br />Some users may experience short downtime periods during this maintenance window.<br /><br />If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.</p>