All Systems Operational
General availability Operational
Europe Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
North America Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
Partners Operational
Rushfiles Operational
SiteLock Operational
MarketGoo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 24, 2017

No incidents reported today.

Mar 23, 2017

No incidents reported.

Mar 22, 2017

No incidents reported.

Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017

No incidents reported.

Mar 14, 2017
Resolved - One.com website access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Mar 14, 11:16 CET
Investigating - We are currently experiencing issues with the One.com website, causing error messages, time-outs or blank pages while trying to access our website or using the Control Panel.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 11:00 CET.
Mar 14, 10:17 CET
Mar 13, 2017

No incidents reported.

Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.

Mar 10, 2017

No incidents reported.

Mar 9, 2017

No incidents reported.

Mar 8, 2017

No incidents reported.

Mar 7, 2017
Resolved - Database access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Mar 7, 13:28 CET
Investigating - We are currently experiencing issues with some database servers, causing error messages, time-outs or blank pages while trying to access websites, affecting some customers in Europe.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 14:00 CET.
Mar 7, 13:06 CET
Mar 6, 2017

No incidents reported.

Mar 5, 2017

No incidents reported.

Mar 4, 2017

No incidents reported.

Mar 3, 2017
Resolved - The scheduled maintenance has been completed. If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com
Mar 3, 07:53 CET
Monitoring - A maintenance window has been scheduled for mail servers
Some users may experience short downtime periods during this maintenance window.
We will keep you updated on the progress and resolution of this issue.
Mar 3, 07:46 CET
Mar 2, 2017

No incidents reported.

Mar 1, 2017

No incidents reported.

Feb 28, 2017
Resolved - Web application access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Feb 28, 16:54 CET
Identified - The cause of these problems has been identified and we are coming closer to a solution. At this moment, we are however not able to provide an estimate on when we expect everything to be fully solved, but our engineering team is doing all they can to make sure we resolve the issues as soon as possible.

We will post an update here no later than 17:00 CET.
Feb 28, 15:00 CET
Investigating - We are currently experiencing issues with some of our web apps, which includes for instance the webmail, File Manager and the Website Builder. Some of our customers in Europe will currently have difficulties accessing these products, or accessing might take a longer time than normal.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue. First update will be no later than 15:00 CET.
Feb 28, 13:58 CET
Feb 27, 2017
Resolved - The affected services has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Feb 27, 17:06 CET
Update - The customers that are experiencing issues may notice that it is possible to access these services without any issues at times. The service may however be somewhat unstable and we continue to work towards resolving the issues fully.

We will post an update here no later than 17:30 CET.
Feb 27, 14:31 CET
Identified - Unfortunately, these issues remain for some of our customers. Our Engineering team is working towards resolving the problems.

We will post an update here no later than 14:30 CET.
Feb 27, 13:00 CET
Investigating - We are currently experiencing issues with our application servers, causing Webmail and File Manager to not be accessible, affecting some customers in Europe.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No email will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 13:00 CET.
Feb 27, 11:57 CET
Feb 26, 2017

No incidents reported.

Feb 25, 2017

No incidents reported.

Feb 24, 2017

No incidents reported.

Feb 23, 2017
Completed - The scheduled maintenance has been completed.
Feb 23, 12:01 CET
Verifying - Verification is currently underway for the maintenance items.
Feb 23, 11:58 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 11:05 CET
Scheduled - An emergency maintenance window has been scheduled for select web servers, on February, 23st, 2017 from 11:05 to 12:05 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com.
Feb 23, 11:05 CET
Feb 22, 2017
Resolved - Access to all services has now been restored.

If you are still having issues accessing these related services with us, please contact our chat support at http://one.com/chat or write us at support@one.com.
Feb 22, 15:49 CET
Identified - These services are now up and running again. The problems have however not yet been completely solved, and the services may currently be a bit slower than normal to use.

We will post an update here no later than 16:00 CET.
Feb 22, 14:34 CET
Investigating - We are currently experiencing issues with some of our different web apps, for instance Webmail, Website Builder, and the File Manager. As a result of this, accessing these services may take lead to error messages or longer loading times.

No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue. First update will be no later than 15:00 CET.
Feb 22, 13:59 CET