All Systems Operational
General availability Operational
Europe Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
North America Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
Partners Operational
Rushfiles Operational
SiteLock Operational
MarketGoo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 26, 2017

No incidents reported today.

Apr 25, 2017

No incidents reported.

Apr 24, 2017

No incidents reported.

Apr 23, 2017
Resolved - Access to all services has now been restored.
If you are still having issues accessing these related services with us, please contact our chat support at http://one.com/chat or write us at support@one.com
Apr 23, 22:36 CEST
Investigating - We are currently experiencing issues with website and FTP access for some of our customers hosted in Europe. This may cause longer loading times or unavailability. Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
We will keep you updated on the progress and resolution of this issue. First update will be no later than 23:00 CET
Apr 23, 22:03 CEST
Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017
Resolved - Webmail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Apr 20, 13:42 CEST
Identified - We have identified the issue and can see that webmail is still working in browsers such as Edge and Safari.

Our developers are working hard on fixing the issue on other browsers.

Next update on the issue will be no later than 14:00 CEST.
Apr 20, 13:18 CEST
Investigating - We are currently experiencing issues with our mail servers, causing webmail to not being accessible.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No email will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 13:30 CEST.
Apr 20, 12:53 CEST
Apr 19, 2017

No incidents reported.

Apr 18, 2017
Resolved - Webhosting access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Apr 18, 18:15 CEST
Update - Most websites are now back online, but the migration service running is still not done. Some customers will therefore still experience issues accessing their website.

Next update no later than 20:00 CEST.
Apr 18, 17:52 CEST
Update - Our Engineering team is still working on resolving the webhosting issue as soon as possible.

Next update no later than 18:00 CEST.
Apr 18, 16:05 CEST
Identified - We are currently experiencing issues with webhosting, causing error messages, time-outs or blank pages while trying to access websites or using FTP/SSH, affecting some customers in Europe.

The issue started this morning and is due to a migration service interrupting a server.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible but we will need the migration service to finalize before improvements can be done.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 15:30 CEST.
Apr 18, 14:38 CEST
Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017

No incidents reported.

Apr 12, 2017

No incidents reported.

Apr 11, 2017

No incidents reported.

Apr 10, 2017

No incidents reported.

Apr 9, 2017

No incidents reported.

Apr 8, 2017

No incidents reported.

Apr 7, 2017

No incidents reported.

Apr 6, 2017

No incidents reported.

Apr 5, 2017

No incidents reported.

Apr 4, 2017

No incidents reported.

Apr 3, 2017

No incidents reported.

Apr 2, 2017

No incidents reported.

Apr 1, 2017

No incidents reported.

Mar 31, 2017

No incidents reported.

Mar 30, 2017

No incidents reported.

Mar 29, 2017
Resolved - This incident has been resolved.
Mar 29, 07:38 CEST
Monitoring - We are now back to normal operation, and closely monitoring the servers.
Mar 29, 06:25 CEST
Identified - Unfortunately we have to bring www.one.com down again for a few minutes for more maintenance.
Mar 29, 06:04 CEST
Monitoring - www.one.com is now online again but with degraded performance, so some operations may be slow.
Mar 29, 05:46 CEST
Identified - Our engineers are working as hard as they can to finish the maintenance work on www.one.com.
Mar 29, 05:05 CEST
Completed - The scheduled maintenance has been completed.
Mar 29, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 01:00 CEST
Scheduled - We'll perform maintenance on the One.com website which will require the One.com website to be offline.
Mar 27, 15:14 CEST
Mar 28, 2017

No incidents reported.

Mar 27, 2017

No incidents reported.