All Systems Operational
General availability   Operational
Europe Operational
Website hosting   Operational
Mail services   Operational
Web apps   ? Operational
One.com website   Operational
Domain administration   Operational
America Operational
Website hosting   Operational
Mail services   Operational
Web apps   ? Operational
One.com website   Operational
Domain administration   Operational
Partners Operational
Rushfiles   Operational
SiteLock   Operational
MarketGoo   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A Network maintenance window has been scheduled, on October, 21st 2017 from 04:00 to 06:00 CET

Some users may experience brief disruptions to our services during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com.
Posted on Oct 9, 11:39 CEST
Past Incidents
Oct 17, 2017

No incidents reported today.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.

Oct 5, 2017
Completed - The scheduled maintenance has been completed.
Oct 5, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:00 CEST
Scheduled - A Network maintenance window has been scheduled, on October, 5th 2017 from 00:01 to 06:00 CEST

Some users may experience brief disruptions to our services during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com.
Sep 27, 11:00 CEST
Oct 4, 2017
Completed - The scheduled maintenance has been completed.
Oct 4, 04:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 23:00 CEST
Scheduled - A maintenance window has been scheduled for the calendar application infrastructure, on 10, 03, 2017 from 23:00 to 10, 04, 2017 04:00 CEST.  
Calendar access for domains starting with the letters M-Z will be unavailable during the service window.  

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com.
Oct 2, 12:40 CEST
Oct 2, 2017

No incidents reported.

Oct 1, 2017

No incidents reported.

Sep 30, 2017

No incidents reported.

Sep 29, 2017

No incidents reported.

Sep 28, 2017
Resolved - We have identified a faulty server in our setup, that was causing the problems.
We have taken it out of service for now - and that seems to have solved the problems.
Sep 28, 04:36 CEST
Update - It is, unfortunately, taking much longer to implement a fix to the current mail service issues than we anticipated. We are though, working very hard on fixing the issue and will be working through the night to solve it.

We will post updates as soon as we have any news on the issue.
Sep 27, 22:32 CEST
Identified - The fix we implemented previously, unfortunately only solved part of the issues we are seeing with the mail service.
Some customers will therefore still be having issues connecting to their email accounts.

We are doing all we can to have this issue fixed for all customers as soon as possible.
Sep 27, 16:44 CEST
Monitoring - We have pushed a fix for the mail service issue. We will keep monitor the system to make sure the fix works as intended.
Sep 27, 14:59 CEST
Identified - There is unfortunately no news regarding our mail service issues. Our Engineering team is still working hard on having a solution ready as soon as possible.
Sep 27, 13:26 CEST
Update - Our Engineering team is still working on resolving the mail service issue.

Next update no later than 13.30 CEST.
Sep 27, 12:33 CEST
Update - The issue with mail services are still ongoing. The engineering team are still working on resolving the issue as soon as possible.
Sep 27, 11:59 CEST
Update - Our Engineering team is still working on resolving the mail service issue as soon as possible.

Next update no later than 12:00 CEST.
Sep 27, 10:54 CEST
Investigating - We are currently experiencing issues with mail services, causing the Webmail to be very slow and errors appearing when using other mail clients.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 11:00 CEST.
Sep 27, 10:23 CEST
Sep 26, 2017

No incidents reported.

Sep 25, 2017
Resolved - This incident has been resolved.
Sep 25, 21:04 CEST
Update - Webmail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Sep 25, 15:38 CEST
Investigating - We are currently experiencing issues with Webmail, causing time-outs or blank pages while trying to access Webmail, affecting some customers.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 16:00 CEST.
Sep 25, 14:59 CEST
Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017
Resolved - Webmail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Sep 22, 12:36 CEST
Monitoring - We are now starting to see improvements and most customers have already regained access to Webmail login, albeit with a bit more latency.

Next update no later than 12.45 CEST.
Sep 22, 11:29 CEST
Identified - We have identified the issue affecting new logins to the webmail and existing connections that have expired login tokens. Our engineers are working on resolving the issue as soon as possible.

Next update no later than 11:30 CEST.
Sep 22, 10:44 CEST
Investigating - We are currently experiencing issues with Webmail, causing slowness or inability to access the service, affecting some customers in Europe / North America.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 10:45 CEST.
Sep 22, 10:14 CEST
Sep 21, 2017
Completed - The scheduled maintenance has been completed.
Sep 21, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:00 CEST
Scheduled - A maintenance window has been scheduled for the calendar application infrastructure, on 09, 20, 2017 from 23:00 to 09, 21, 2017 04:00 CEST. 
Calendar access for domains starting with the numbers 0-9 or letters A-I will be unavailable during the service window. 

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com.
Sep 20, 15:15 CEST
Sep 19, 2017

No incidents reported.

Sep 18, 2017
Resolved - RushFiles access has now been fully restored, and systems are verified to be working as expected again.

If you are still having problems accessing RushFiles, please contact our chat support http://one.com/chat or write us at support@one.com.
Sep 18, 12:05 CEST
Identified - The cause has been identified and RushFiles are working on a solution.

We will post an update here no later than 12:00 CEST.
Sep 18, 11:03 CEST
Investigating - We are currently experiencing issues with Rushfiles, causing error message: Your connection is not secure, affecting customers in Europe / North America

The Rushfiles team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 10:30 CEST.
Sep 18, 09:26 CEST
Sep 17, 2017

No incidents reported.