All Systems Operational
General availability Operational
Europe Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
North America Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
Partners Operational
Rushfiles Operational
SiteLock Operational
MarketGoo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2017

No incidents reported today.

Feb 22, 2017
Resolved - Access to all services has now been restored.

If you are still having issues accessing these related services with us, please contact our chat support at http://one.com/chat or write us at support@one.com.
Feb 22, 15:49 CET
Identified - These services are now up and running again. The problems have however not yet been completely solved, and the services may currently be a bit slower than normal to use.

We will post an update here no later than 16:00 CET.
Feb 22, 14:34 CET
Investigating - We are currently experiencing issues with some of our different web apps, for instance Webmail, Website Builder, and the File Manager. As a result of this, accessing these services may take lead to error messages or longer loading times.

No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue. First update will be no later than 15:00 CET.
Feb 22, 13:59 CET
Feb 21, 2017
Completed - The scheduled maintenance has been completed.
Feb 21, 13:46 CET
Verifying - Verification is currently underway for the maintenance items.
Feb 21, 13:37 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 12:47 CET
Scheduled - An emergency maintenance window has been scheduled for select web servers, on February, 21st, 2017 from 12:45 to 13:45 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com.
Feb 21, 12:44 CET
Feb 20, 2017
Resolved - Mail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Feb 20, 17:05 CET
Identified - We are unfortunately still seeing some problems in regards to this, and keep working on resolving the issue.

We will post an update here no later than 18:00 CET.
Feb 20, 15:56 CET
Investigating - We are currently experiencing some issues with our outgoing email service. This may result in error messages for some of our customers when sending emails.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue . First update will be no later than 16:00 CET.
Feb 20, 15:12 CET
Resolved - Access to all services has now been restored.

If you are still having issues accessing these related services with us, please contact our chat support at http://one.com/chat or write us at support@one.com.
Feb 20, 10:19 CET
Identified - Unfortunately, we are seeing some problems this morning again. As a result of this, some customers may experience longer loading times than normal for their websites. In some cases, websites may also be temporarily unavailable.

We will post an update here no later than 11:00 CET.
Feb 20, 08:53 CET
Update - All customers now have access to their websites again. We will be monitoring the systems to make sure that everything is recovering as expected.
Feb 19, 20:25 CET
Monitoring - Our Engineering team has been doing some progress, but we are unfortunately still seeing some issues and will continue to work on these problems. We will post another update here no later than 17:30 CET
Feb 19, 16:49 CET
Identified - Some customer websites that were affected earlier today have now regained access. Some customers will however still experience problems accessing their content, and our engineering team will continue to work on resolving the issue for all affected customers.

We will post another update here no later than 16:30 CET
Feb 19, 15:30 CET
Investigating - We are currently experiencing issues with website access for some of our customers hosted in Europe. This may cause longer loading times or unavailability. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. 
We will keep you updated on the progress and resolution of this issue. First update will be no later than 3:30 CET
Feb 19, 14:28 CET
Feb 18, 2017

No incidents reported.

Feb 17, 2017
Resolved - We consider everything regarding this incident solved now.

If you are still having issues accessing these related services with us, please contact our chat support at http://one.com/chat or write us at support@one.com.
Feb 17, 14:57 CET
Monitoring - All customers now have access to their websites again. We will be monitoring the systems to make sure that everything is recovering as expected.
Feb 17, 13:20 CET
Update - Some customer websites that were affected earlier today have now regained access. Some customers will however still experience problems accessing their content, and our engineering team will continue to work on resolving the issue for all affected customers.

We will post another update here no later than 15:00 CET.
Feb 17, 12:30 CET
Update - Regrettably, some customers still have problems accessing their websites. This may also affect things like FTP connections, and access to files in File Manager or the Website Builder.

Our engineering team is trying their best to get the problems sorted out as quickly as possible.

We will post another update here no later than 12:30 CET.
Feb 17, 10:29 CET
Identified - Our Engineering team has been doing some progress, but we are unfortunately still seeing some issues and will continue to work on these problems.

We will post an update here no later than 10:30 CET.
Feb 17, 09:04 CET
Investigating - We are currently experiencing issues with access to some of our customer websites hosted in Europe.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue. First update will be no later than 9:00 CET.
Feb 17, 08:21 CET
Feb 16, 2017

No incidents reported.

Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.

Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.

Feb 10, 2017
Resolved - We consider everything regarding this incident solved now.

If you are still having issues accessing these related services with us, please contact our chat support at http://one.com/chat or write us at support@one.com.
Feb 10, 12:13 CET
Monitoring - All customers should now have access to their websites again, and we will be monitoring the systems to make sure that everything is recovering as expected.
Feb 10, 10:40 CET
Update - We are seeing some improvements and hope to have the problem solved within an hour from now.

Next update will be no later than 11:30 CET.
Feb 10, 10:31 CET
Update - These problems are still being worked on, and some customers will unfortunately still experience problems with accessing their websites.

We are doing all we can to speed up the recovery process, but at this moment it's difficult for us to provide an estimate on when the problems might be solved.

Next update will be no later than 10:30 CET.
Feb 10, 09:00 CET
Identified - We are currently experiencing issues with website access for some of our customers hosted in Europe. This may cause error messages, longer loading times, or unavailability.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue. First update will be no later than 9:00 CET.
Feb 10, 08:06 CET
Feb 9, 2017

No incidents reported.

Feb 8, 2017

No incidents reported.

Feb 7, 2017

No incidents reported.

Feb 6, 2017

No incidents reported.

Feb 5, 2017

No incidents reported.

Feb 4, 2017

No incidents reported.

Feb 3, 2017

No incidents reported.

Feb 2, 2017

No incidents reported.

Feb 1, 2017

No incidents reported.

Jan 31, 2017

No incidents reported.

Jan 30, 2017

No incidents reported.

Jan 29, 2017

No incidents reported.

Jan 28, 2017

No incidents reported.

Jan 27, 2017

No incidents reported.

Jan 26, 2017
Resolved - We hereby consider the issues resolved.

If you are still having issues accessing these related services with us, please contact our chat support on http://one.com/chat or write us at support@one.com.
Jan 26, 14:21 CET
Monitoring - All websites are now back online. We will monitor the situation closely and update here again if we notice any problems returning.
Jan 26, 14:06 CET
Identified - We are facing a storage related issue and our Engineering team has been doing some progress. Some sites that did not work before, are now working again. We're still working on resolving the issue completely.

Next update will be no later than 15:00 CET.
Jan 26, 14:01 CET
Investigating - Some of our customers in Europe are currently experiencing issues with their website hosting, causing error messages, time-outs or blank pages while trying to access websites.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue. First update will be no later than 14:00 CET.
Jan 26, 13:36 CET
Jan 25, 2017

No incidents reported.

Jan 24, 2017

No incidents reported.