All Systems Operational
General availability   Operational
Europe Operational
Website hosting   Operational
Mail services   Operational
Web apps   ? Operational
One.com website   Operational
Domain administration   Operational
America Operational
Website hosting   Operational
Mail services   Operational
Web apps   ? Operational
One.com website   Operational
Domain administration   Operational
Partners Operational
Rushfiles   Operational
SiteLock   Operational
MarketGoo   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2017

No incidents reported today.

Sep 25, 2017
Resolved - This incident has been resolved.
Sep 25, 21:04 CEST
Update - Webmail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Sep 25, 15:38 CEST
Investigating - We are currently experiencing issues with Webmail, causing time-outs or blank pages while trying to access Webmail, affecting some customers.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 16:00 CEST.
Sep 25, 14:59 CEST
Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017
Resolved - Webmail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Sep 22, 12:36 CEST
Monitoring - We are now starting to see improvements and most customers have already regained access to Webmail login, albeit with a bit more latency.

Next update no later than 12.45 CEST.
Sep 22, 11:29 CEST
Identified - We have identified the issue affecting new logins to the webmail and existing connections that have expired login tokens. Our engineers are working on resolving the issue as soon as possible.

Next update no later than 11:30 CEST.
Sep 22, 10:44 CEST
Investigating - We are currently experiencing issues with Webmail, causing slowness or inability to access the service, affecting some customers in Europe / North America.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 10:45 CEST.
Sep 22, 10:14 CEST
Sep 21, 2017
Completed - The scheduled maintenance has been completed.
Sep 21, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:00 CEST
Scheduled - A maintenance window has been scheduled for the calendar application infrastructure, on 09, 20, 2017 from 23:00 to 09, 21, 2017 04:00 CEST. 
Calendar access for domains starting with the numbers 0-9 or letters A-I will be unavailable during the service window. 

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com.
Sep 20, 15:15 CEST
Sep 19, 2017

No incidents reported.

Sep 18, 2017
Resolved - RushFiles access has now been fully restored, and systems are verified to be working as expected again.

If you are still having problems accessing RushFiles, please contact our chat support http://one.com/chat or write us at support@one.com.
Sep 18, 12:05 CEST
Identified - The cause has been identified and RushFiles are working on a solution.

We will post an update here no later than 12:00 CEST.
Sep 18, 11:03 CEST
Investigating - We are currently experiencing issues with Rushfiles, causing error message: Your connection is not secure, affecting customers in Europe / North America

The Rushfiles team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 10:30 CEST.
Sep 18, 09:26 CEST
Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017
Resolved - Web hosting access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Sep 12, 11:45 CEST
Investigating - We are currently experiencing issues with web hosting, causing error messages, time-outs or blank pages while trying to access websites, affecting some customers in Europe and North America.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 11:45 CEST.
Sep 12, 11:10 CEST
Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.

Sep 6, 2017
Completed - The scheduled maintenance has been completed.
Sep 6, 05:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 05:01 CEST
Scheduled - A Network maintenance window has been scheduled, on September, 6th 2017 from 05:00 to 11:00 CEST (23:00 - 05:00 EDT)

Some users may experience disruptions to our services during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com.
Sep 5, 12:49 CEST
Sep 5, 2017

No incidents reported.

Sep 4, 2017

No incidents reported.

Sep 3, 2017

No incidents reported.

Sep 2, 2017

No incidents reported.

Sep 1, 2017

No incidents reported.

Aug 31, 2017
Completed - The scheduled maintenance was rolled back due to unforseen issues.

If you experience any problems with your caldav account - please contact our chat support One.com/chat or write us at support@one.com
Aug 31, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 00:00 CEST
Scheduled - A maintenance window has been scheduled for the calendar application infrastructure, on 08, 31, 2017 from 00:00 to 05:00 CEST.

Users with domain names starting with the numbers 0-9 or letters A-I will be migrated to our new calendar server.
Calendars in scope for migration will be completely unavailable during the service window.

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com.
Aug 30, 15:02 CEST
Aug 30, 2017

No incidents reported.

Aug 29, 2017

No incidents reported.

Aug 28, 2017
Resolved - Access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Aug 28, 13:39 CEST
Update - The issue is caused by an error in our DNS forcing traffic to the wrong location.
A fix has been implemented but it might take some time for the fix to work for all customers. Some customers should already see an improvement.

We will update as soon as we see the issue is fixed for all.
Aug 28, 10:46 CEST
Update - Our Engineering team is still working on resolving the issue as soon as possible.

Next update no later than 10:45 CEST.
Aug 28, 10:13 CEST
Identified - We have identified the issue and can see this is affecting more services than just email.
Services affected are Webmail, Website Builder, File Manager, MySQL and more.

Our techs are currently working on fixing the issue as soon as possible.

Next update on the progress no later than 10:15 CEST.
Aug 28, 09:45 CEST
Investigating - We are currently experiencing some issues with our outgoing email service. This may result in error messages for some of our customers when sending emails and connection to our Webmail.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.

No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue.
Aug 28, 09:30 CEST
Aug 27, 2017

No incidents reported.