All Systems Operational
General availability Operational
Europe Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
North America Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
Partners Operational
Rushfiles Operational
SiteLock Operational
MarketGoo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 27, 2016

No incidents reported today.

Aug 26, 2016

No incidents reported.

Aug 25, 2016

No incidents reported.

Aug 24, 2016
Resolved - The problems have been solved. The total database downtime for the affected domains was less than 5 minutes.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Aug 24, 11:38 CEST
Identified - We are currently experiencing issues with database access, causing error messages or blank pages while trying to access websites using database connections. This affects some of our customers in Europe.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue. First update will be no later than 12:00 CEST.
Aug 24, 11:34 CEST
Resolved - The problems have been solved. The total database downtime for the affected domains was around 15 minutes.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Aug 24, 10:31 CEST
Identified - We are currently experiencing issues with database access, causing error messages or blank pages while trying to access websites using database connections, affecting some customers in Europe.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue. First update will be no later than 11:00 CEST.
Aug 24, 10:19 CEST
Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.

Aug 15, 2016
Resolved - The problems have now been resolved.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Aug 15, 19:44 CEST
Identified - RushFiles has now identified the issue and is now working hard can to get everything back to normal.

The issues may lead to problems accessing RushFiles services in clients or via http://rushfiles.one/

We will post an update here as soon as we have any news.
Aug 15, 16:31 CEST
Investigating - RushFiles are currently experiencing some issues that may lead to problems accessing their services in clients or via http://rushfiles.one/

RushFiles is doing all they can to get everything back to normal as soon as possible.

We will post an update here as soon as we have any news.
Aug 15, 13:56 CEST
Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.

Aug 11, 2016

No incidents reported.

Aug 10, 2016

No incidents reported.

Aug 9, 2016
Resolved - All systems are verified to be working as expected again since a while back.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Aug 9, 18:15 CEST
Monitoring - The problem has been resolved and our engineering team is currently monitoring the systems to verify that everything is working fine. In some cases, there could still be minor issues such as website instability.

We will post another update once we can confirm that everything is working as expected.
Aug 9, 15:31 CEST
Identified - The cause of the problem has been identified and our Engineering team is now working on recovering and stabilizing the systems.

We will post an update here again as soon as we have any new information.
Aug 9, 14:52 CEST
Update - We have also been able to conclude that some of our customers in North or South America may also be affected by these problems. Except for error messages, customers may experience longer loading times of websites.
Aug 9, 14:29 CEST
Investigating - We are currently experiencing some database connection issues causing error messages or unavailable websites, affecting some customers in Europe.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue. First update will be no later than 15:00 CEST.
Aug 9, 14:15 CEST
Aug 8, 2016

No incidents reported.

Aug 7, 2016
Resolved - We now have restored traffic on one of multiple redundant links and all customers should have regained access to our services.

We are still working on restoring traffic on the redundant links, testing that all systems are in good shape, and continue to monitor the situation until we are back to normal operation.
Aug 7, 20:03 CEST
Investigating - We are currently experiencing issues with multiple network links across the Atlantic, causing select services to be unreachable, primarily in the American regions at this moment.

Our Engineering team is doing all they can to get network reachability back to normal as soon as possible, coordinating with our partners.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 02:00 PM EST.
Aug 7, 19:26 CEST
Aug 6, 2016

No incidents reported.

Aug 5, 2016

No incidents reported.

Aug 4, 2016
Resolved - The issues has now been confirmed as solved, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Aug 4, 20:55 CEST
Monitoring - Our Engineering team is now monitoring the situation to make sure the issue has been completely solved.

Next update no later than 21,30 CEST
Aug 4, 20:30 CEST
Identified - The issue has been identified and our engineers have began to deploy a solution for it. Some of the domains affected will soon see improvements.

Next update no later than 20.30 CEST
Aug 4, 19:27 CEST
Update - Our Engineering team is still working on resolving the server issue as soon as possible.

Next update no later than 19.30 CEST
Aug 4, 18:55 CEST
Investigating - We are currently experiencing a DDoS attack, causing error messages, time-outs or blank pages while trying to access websites or using ftp/ssh, affecting some customers in Europe.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 19:00 CEST.
Aug 4, 18:04 CEST
Aug 3, 2016

No incidents reported.

Aug 2, 2016
Resolved - The issue related to our Live Chat has now been solved.

If you are still having problems accessing related services with us, please contact our support at support@one.com.
Aug 2, 10:36 CEST
Investigating - We are currently experiencing issues with Live Chat, causing the Live Chat to be unavailable.

Our Live Chat service provider is working on solving the issue as soon as possible.

We will keep you updated on the progress and resolution of this issue.

Please contact our email support at support@one.com instead.
Aug 2, 10:25 CEST
Aug 1, 2016
Resolved - The issue related to our Live Chat has now been solved.

If you are still having problems accessing related services with us, please contact our support at support@one.com.
Aug 1, 19:01 CEST
Investigating - We are currently experiencing issues with Live Chat, causing the Live Chat to be unavailable

Our Live Chat service provider is working on solving the issue as soon as possible.

We will keep you updated on the progress and resolution of this issue.
Aug 1, 17:54 CEST
Resolved - Our Live Chat service provider has solved the issues and the Live Chat is now accessible again.
Aug 1, 17:14 CEST
Investigating - We are currently experiencing issues with Live Chat, causing the Live Chat to be unavailable

Our Live Chat service provider is working on solving the issue as soon as possible.

We will keep you updated on the progress and resolution of this issue.
Aug 1, 17:02 CEST
Jul 31, 2016

No incidents reported.

Jul 30, 2016

No incidents reported.

Jul 29, 2016

No incidents reported.

Jul 28, 2016

No incidents reported.