All Systems Operational
General availability Operational
Europe Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
America Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
Partners Operational
Rushfiles Operational
SiteLock Operational
MarketGoo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 26, 2017

No incidents reported today.

Jul 25, 2017

No incidents reported.

Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017
Completed - The scheduled maintenance has been completed.
Jul 18, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:00 CEST
Scheduled - A maintenance window has been scheduled for Rushfiles servers, tonight July the 17th, from 22:00 to 24:00 CEST.

During this time, Rushfiles will not be available.

If you experience any further trouble after the maintenance window has completed, please contact our chat support One.com/chat or write us at support@one.com.
Jul 17, 14:36 CEST
Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017
Resolved - Our chat support provider could finally fix the technical issues and our supporters are back online and ready to help you.
Jul 12, 22:22 CEST
Update - Our chat support provider is still experiencing technical issues, which make the chat support widget on our website temporarily unavailable.

They are doing all they can to get the systems back to normal.

In the meantime, please contact our support via email and we will get back to you as soon as possible:
https://www.one.com/en/support
Jul 12, 20:10 CEST
Investigating - Our chat support provider is currently experiencing some technical issues, which may make the chat support widget on our website temporarily unavailable.

They are doing all they can to get the systems back to normal.

In the meantime, please contact our support via email and we will get back to you as soon as possible:
https://www.one.com/en/support
Jul 12, 15:30 CEST
Jul 11, 2017

No incidents reported.

Jul 10, 2017

No incidents reported.

Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.

Jul 7, 2017

No incidents reported.

Jul 6, 2017

No incidents reported.

Jul 5, 2017

No incidents reported.

Jul 4, 2017

No incidents reported.

Jul 3, 2017
Resolved - All systems are now verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support at http://one.com/chat or write us at support@one.com.
Jul 3, 10:44 CEST
Identified - We are currently experiencing some issues with our website hosting service that may currently result in error messages or longer loading times than normal for some of our customers hosted in Europe.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue. First update will be no later than 11:15 CEST.
Jul 3, 10:13 CEST
Completed - The scheduled maintenance has been completed.
Jul 3, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 09:00 CEST
Scheduled - A maintenance window has been scheduled for the Webmail, on July 3rd 2017 from 09:00 CEST to 10:00 CEST.

This may cause disruption in the use of the Webmail, and logging into the Webmail, while the process is ongoing. Customers may experience brief periods, in the order of a few minutes, of unavailability, and may be asked to log into their Webmails again.

Use of external mail clients will not be affected.

If you experience any further trouble after the maintenance window has completed, please contact our chat support on www.one.com/chat or write us at support@one.com.
Jun 30, 14:47 CEST
Jul 2, 2017

No incidents reported.

Jul 1, 2017

No incidents reported.

Jun 30, 2017

No incidents reported.

Jun 29, 2017

No incidents reported.

Jun 28, 2017

No incidents reported.

Jun 27, 2017
Resolved - Mail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
Jun 27, 20:14 CEST
Investigating - We are currently experiencing some issues with our outgoing email service. This may result in error messages for some of our customers when sending emails.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue . First update will be no later than 20:40 CEST
Jun 27, 19:44 CEST
Jun 26, 2017
Resolved - Rushfiles has now confirmed that all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support at http://one.com/chat or write us at support@one.com.
Jun 26, 14:29 CEST
Investigating - We are still seeing some different problems in relation to Rushfiles in the aftermath of the problems documented earlier today.

RushFiles have confirmed that they are doing everything they can to resolve the problems as soon as possible.

We will post an update here as soon as we receive new information from RushFiles.
Jun 26, 11:11 CEST
Resolved - RushFiles access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support at http://one.com/chat or write us at support@one.com.
Jun 26, 09:54 CEST
Investigating - We are currently experiencing issues with the RushFiles service, which causes problems accessing RushFiles through RushFiles cilents, https://rushfiles.one and the One.com control panel.

RushFiles are doing all they can to get their systems back to normal as soon as possible.

We will keep you updated on the progress and resolution of this issue. First update will be no later than 11:00 CEST.
Jun 26, 09:22 CEST