All Systems Operational
General availability Operational
Europe Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
America Operational
Website hosting Operational
Mail services Operational
Web apps ? Operational
One.com website Operational
Domain administration Operational
Partners Operational
Rushfiles Operational
SiteLock Operational
MarketGoo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 26, 2017

No incidents reported today.

May 25, 2017

No incidents reported.

May 24, 2017

No incidents reported.

May 23, 2017

No incidents reported.

May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017
Completed - If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
May 16, 16:39 CEST
Verifying - Web site access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
May 16, 15:38 CEST
Update - Websites and depending web services are still unavailable, and expected continued unavailable for estimated additionally 1 hour. Email services are still working as intended.

Expect next update to be no later than 10:00 EDT (14:00 UTC / 16:00 CEST).
May 16, 14:37 CEST
Update - Websites and depending web services are still unavailable, and expected continued unavailable for additionally estimated 1-3 hours.

Expect next update to be no later than 09:00 EDT (13:00 UTC / 15:00 CEST).
May 16, 13:26 CEST
Update - Email services are up and running again.

Next update no later than 07:00 EDT (11:00 UTC).
May 16, 12:22 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 05:00 CEST
Scheduled - A maintenance window has been scheduled for all websites, web and mail services in America, on May 15th-16th 2017, from the 15th 23:00 EDT (16th 03:00 UTC) to the 16th 07:00 EDT (11:00 UTC).

All users hosted in America will experience complete downtime during this maintenance window. No data will be lost, but emails might be slightly delayed, because of this maintenance.

If you experience any further trouble after the maintenance is complete, please contact our chat support One.com/chat or write us at support@one.com.
May 15, 00:40 CEST
May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017

No incidents reported.

May 11, 2017

No incidents reported.

May 10, 2017

No incidents reported.

May 9, 2017

No incidents reported.

May 8, 2017

No incidents reported.

May 7, 2017

No incidents reported.

May 6, 2017
Completed - The scheduled maintenance has been completed.
May 6, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:00 CEST
Scheduled - A maintenance window has been scheduled for chat servers by our provider, on 05, 06, 2017 from 09:00 to 13:00 CEST

Some users may not be able to contact us on chat in short periods during this time.

We therefore recommend to contact us by email instead during this maintenance period. Contact our support here: https://www.one.com/en/support
Apr 26, 14:33 CEST
May 5, 2017

No incidents reported.

May 4, 2017
Resolved - MariaDB access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
May 4, 14:52 CEST
Identified - The restoration is still ongoing and our developers are monitoring the process.

We will keep you updated on the progress and resolution of this issue, next update will be no later than 14:00 CEST.
May 4, 12:55 CEST
Investigating - We are currently experiencing issues with MariaDB, causing databases to be unavailable, affecting some customers in Europe.
The issue happened during updating to a new MariaDB version.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 13:00 CEST.
May 4, 11:48 CEST
Resolved - Deployment of the fix has now been completed and the issue is now resolved.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
May 4, 10:50 CEST
Identified - Our developers will now start deploying a fix for this issue. We will post an update here again when the fix has been rolled out everywhere.
May 4, 10:24 CEST
Investigating - Since this morning, customers with Website Builder Premium may be unable to use the Premium features, despite having activated Website Builder Premium. This can for instance lead to problems publishing if there are more than 5 pages to publish.

Our developers are doing all they can to get our systems back to normal as soon as possible.

We will keep you updated on the progress and resolution of this issue. First update will be no later than 10:30 CEST.
May 4, 09:29 CEST
May 3, 2017

No incidents reported.

May 2, 2017
Resolved - Calendar service access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact our chat support http://one.com/chat or write us at support@one.com.
May 2, 12:12 CEST
Investigating - We are currently experiencing issues with our calendar services, causing the webmail, EAS and caldav clients not being able to access calendars

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 12:00 CEST.
May 2, 11:03 CEST
May 1, 2017

No incidents reported.

Apr 30, 2017

No incidents reported.

Apr 29, 2017

No incidents reported.

Apr 28, 2017

No incidents reported.

Apr 27, 2017

No incidents reported.

Apr 26, 2017

No incidents reported.